Accessibility 

Accessibility at the Tales

 We extend a warm welcome to all our guests…

Welcome

Our visitor attraction is in the heart of Canterbury’s, St Margaret Street, where we’ve been inspiring visitors to Canterbury for over 30 years.

We are fully accessible for wheelchair users and can cater for anyone with other specific access requirements.

Please get in touch if you require any further information about specific access or need advice on planning your visit.

At a Glance

 Level Access

  • There is level access from the admission area to:
    • The Tabard Inn
    • The beginning of the tour

 Hearing

  • We have a hearing loop in all our admission area.
  • All staff have disability awareness training.

 Visual

  • Some parts of the venue have good lighting.

 General

  • We have a complimentary ticket policy for personal assistants.
  • We have a concessionary rate for disabled visitors.
  • All staff have disability awareness training.
  • We have emergency evacuation procedures for disabled visitors.

Arrival

 Path to main entrance

  • From the street to the main entrance, there is level access.
  • The path is 990mm wide, or more.

 Main entrance

  • The main entrance has level access via a ramp.
  • The door is 1010mm wide.
  • The main door is always open.
  • The walkway to the reception desk is levelled. The floor is tiled.

Getting around inside

Visual Impairment – General Information

  • Most of the venue have low lighting.

Lift

  • We have 1 lift.
  • You can get a lift to all the floors.

Lift to all floors

  • The lift door is 800mm wide.
  • The lift is 31’’ x 44’’ or 79 cm x 112cm.
  • The lift shows the floor number, at each floor.
  • The lift provides access to all the floors of the attraction. There is a mirror located on the left-hand side of the lift. The flooring in the lift is PVC non-slip material.

Ticket/ information desk

Ticketing area

  • From the main entrance to the desk, there is level access. The route is 900mm wide, or more.
  • The desk has a lower section.
  • There is bench seating available in this area. The area is well and evenly lit by ceiliing spot lights. There is a complimentary ticket policy for carers; There is a hearing loop at till points. If required, assistance can be given through the use of hard of hearing scripts, magnifying glasses or pens and pads or paper.
    There is also a touch-screen prviding information in English at reception.
  • We have a complimentary ticket policy for personal assistants.

The Tabard Inn

  • From the main entrance to this area, there is level access.
  • From the main entrance to this area, the route is 750mm wide, or more. There are seats.
  • The Tabard Inn has low lighting, the ground is flat and there is space for wheelchairs. The headset can be used at this point but there is a live tour guide for this part.

The Stables

  • From The Tabard Inn there is a step, a ramp is provided if necessary.
  • There are portable seats.
  • The stables is the next area on the tour, which is accessed from The Tabard Inn via a step or ramp provided (950 mm wide). There is space for one wheelchair in this room. The headset can be used but there is also a live tour guide. The room is dimly lit. Colored spot lighting is used to project onto the scenery and the group has a slight incline.

The Old Kent Road

  • The Old Kent Road is designed as a staircase, the steps are wide and deep, marked out with high visibility paint. Guests in wheelchairs will bypass this room via the lift accessible from the Stables, by the use of a small ramp provided and going through a doorway measuring
  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is not seating available in this area. The language devices can be used here.

The Knights Tale

  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is seating available in this area. The language devices are used here.
  • There is space for one wheelchair. The ground is level. From the lift access to this room is made by descending a ramp and moving through a passageway.

The Millers Tale

  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is seating available in this area. The language devices are used here.
  • There is space for one wheelchair. The ground is level. From the Knights Tale Room to the Millers Tale Room access is level returning through the same passageway.

 

The Wife of Bath Tale

  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is seating available in this area. The language devices are used here.
  • There is space for one wheelchair. The ground is level. From the Millers Tale Room to the Wife of Bath Room access is made using one step or a ramp.

 

Rochester Bridge

  • The area is dimly lit. There is space for one wheelchair. The ground is level. Access from The Wife of Bath Room is made by lift or a set of stairs consisting of 3 small steps and a handrail.

 

The Nun’s Priest Tale

  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is seating available in this area. The language devices are used here.
  • There is space for one wheelchair. The ground is level. From the Rochester Bridge to the The Nun’s Priest Room access is level.

 

The Pardoners Tale

  • The area is dimly lit, colored spot lighting is used to project onto the scenery. There is seating available in this area. The language devices are used here.
  • There is space for one wheelchair. The ground is level. From the The Nun’s Priest Tales room to the The Pardoners Room access is level through a doorway measuring

 

The Westgate Towers

  • The area is dimly lit. There is space for one wheelchair. The ground is level. The passageway measure . The language devices are used here but there is also a live tour guide.
  • Access from The Pardoners Tale Room is via a doorway measuring

The Checker Of Hope

  • The area is dimly lit. The ground is level. The passageway measure
  • Access from The Westgate Towers area is via a passageway measuring .
  • This area is bypassed by wheelchairs users who access the lift via a doorway measuring .
  • The language devices are used here, but there is also a live tour guide.

 

The Shrine

  • The area is dimly lit. The ground is level. The passageway measure
  • Access from The Checker of Hope is via a staircase with handrails and x steps. After the staircase, 2 final steps are located further down the passage to descend into The Shrine.
  • There is space for one wheelchair. The ground is level.
  • The language devices are used here, but there is also a live tour guide.

The Shop

  • The area is well lit. The ground is level.
  • Access from The Shrine is via a doorway measuring .
  • There is space for 2 wheelchairs. The ground is level and the floor is carpeted.
  • Staff are available to help customers who require assistance to navigate between fixtures throughout the shop.

Accessible Toliet

  • There is a public toilet for disabled visitors.
  • From the main entrance to the public toilet, there is access via a doorway measuring. The toilet door is 800mm wide.
  • There are horizontal grab rails located to the right of the toliet.
  • There are baby changing facilities within this toliet.

Customer care support

Accessibility equipment

  • We have a hearing loop throughout the tour.
  • We welcome assistance dogs. Please ask staff for assistance.

Emergency evacuation procedures

  • We have emergency evacuation procedures for disabled visitors.
  • In the case of an evacuation, all customers inside the Attraction will be led to safety by a member of the team.

Customer care support

  • All staff have disability awareness training.

For more details please call us on 01227 696002

The wheelchair users were very impressed with the accessibility of the building and the help they received in making their way in to the garden.‘ – a Group Organiser