Accessibility at the Tales

 We extend a warm welcome to all our guests…

The historic layout and design of the site means access may be difficult for some visitors. We advise that if you do have any special access requirements, you call us on 01227 696002 prior to your visit to ensure you get the best experience.

You can view our full accessibility statement here.

We would describe a visit to our attraction as immersive. We use a combination of lighting effects (no strobe), scents and the audio handset to present five of Chaucer’s Tales to you.

Visit length
The standard visit time is approximately 40 minutes.

Hard of hearing
Audio Guides are used throughout the tour. We have a hearing loop.

Entry prices
We extend our concessionary rate to guests with a disability.

Free entry is offered to carers

Wheelchair users
The attraction has ramps, lifts (dimensions 31’’ x 44’’ or 79 cm x 112cm) and wheelchair accessible toilet facilities are available. Due to current fire health & safety legislation, we are only able to accommodate one wheelchair user at a time within the attraction. We recommend that any guest using a wheelchair transfers to the one we provide to ensure a comfortable fit inside our lifts. From there you will be accompanied by one of our costumed characters to assist you with the alternative wheelchair accessible route and keep you in time with the audio guide. We regret that we are not able to accommodate electric wheelchairs.

For more details please call us on 01227 696002

The wheelchair users were very impressed with the accessibility of the building and the help they received in making their way in to the garden.‘ – a Group Organiser