Accessibility at the Tales

We extend a warm welcome to all our guests...

The wheelchair users were very impressed with the accessibility of the building and the help they received in making their way in to the garden.‘ – a Group Organiser

We would describe a visit to our attraction as immersive. We use a combination of lighting effects (no strobe), scents and the audio handset to present five of Chaucer’s Tales to you. The historic layout and design of the site means access may be difficult for some visitors. We advise that if you do have any special access requirements, you call us prior to your visit. The standard visit time is approximately 40 minutes. The attraction has ramps, lifts (dimensions 31’’ x 44’’ or 79 cm x 112cm), a hearing loop and wheelchair accessible toilet facilities.

You can download our full accessibility statement here.

Due to current fire health & safety legislation, we are only able to accommodate one wheelchair user at a time within the attraction. We recommend that any guest using a wheelchair transfers to the one we provide to ensure a comfortable fit inside our lifts. From there you will be accompanied by one of our costumed characters to assist you with the alternative wheelchair accessible route and keep you in time with the audio guide. We regret that we are not able to accommodate electric wheelchairs. Free entry is offered to carers and we extend our concessionary rate to guests with a disability.

For more details please call us on 01227 696002